Ensuring better hrd mechanisms in service sector: an empirical comparison in hospitals

Qurrat A Hamdani and Mufeed S

Development of human resource is an essential and burning issue faced by the present organizations. Organizations today are concerned about the recent emerging trends in the market and simultaneously keeping their human resource updated in accordance to these trends. Various mechanisms are used by the organizations for development of their human resource, be it on a large or small scale. Research on HRD mechanisms at national and international level, particularly in health care sector is limited. Taking into consideration the limited study on health care sector, the present study was undertaken on two hospitals SKIMS & GMC Jammu in the state of J&K (India) with special attention to Performance Appraisal system (PAS) and Training and Development (T&D). The results revealed that HRD Mechanisms in SKIMS and GMC is above satisfactory. The senior staffs of both the organizations perceive the HRD mechanisms to be above satisfactory.

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